FAQ

Orders can be placed directly on our website by selecting the product, configuration, and adding it to the cart. Then proceed to payment and provide shipping details.

No, account creation is not required to place an order. However, registration gives you access to your purchase history and simplifies future orders.

Yes, as long as the order has not yet been processed. Please contact customer service as soon as possible.

Delivery costs depend on the type of product and the delivery address. The exact amount is displayed during the order placement process.

Lead time depends on product availability.

• Products in stock – usually shipped within 1-4 business days.
  
  
• Made-to-order products – lead time depends on the product (most often 2–6 weeks, depending on the model) and is confirmed after the order is verified by store staff.

Yes, once your shipment has been dispatched, you will receive a tracking number to monitor its delivery.

We offer the following payment methods:

• online (Przelewy24 / PayU / PayPal – depending on store configuration),
  
• BLIK
  
• credit card,
  
• cash on delivery at the showroom (if available).

Yes. All online payments are handled by certified operators and encrypted connections.

Yes. The consumer has the right to withdraw from the contract within 14 days of receiving the product. The returned goods should be in an unchanged and complete condition.

Please contact us by email with information about the return. You will receive instructions and a withdrawal form from us.

Please report damage within 48 hours of delivery and send photos documenting the damage. This will help us quickly file a complaint with the carrier or manufacturer.

Kartell products are covered by a 2-year manufacturer's warranty from the date of sale. The warranty covers material and manufacturing defects.

Yes, we invite you to our showroom in Warsaw, where we showcase selected models, colors, and finishes.

Of course. Our team of consultants will be happy to help you choose the right model, color, and amount of light, and will also suggest inspirations for your interior.

We make every effort to ensure that the photos accurately represent the real appearance of the products. However, there may be minimal differences due to screen settings or lighting during photography.

Yes, it is possible to pick up your order at our showroom in Warsaw (if the product is available on site). Please confirm the date in advance.

Not all models and colours are always available in the showroom. If you wish to see a specific product, please contact us – we will check its availability and arrange for it to be brought to the showroom for viewing.

You can contact us:

• by phone,
  
• via SMS or WhatsApp message,
  
• by email,
  
• via the contact form on the website,
  
• by visiting the salon in Warsaw.

We respond to messages and phone calls during salon opening hours, from Monday to Saturday.

OPENING HOURS
Monday - Friday: 11:00 AM - 7:00 PM
Saturday: 11:00 AM - 4:00 PM